FAQ

What is share self-storage?

Share Self storage is a space for storing personal or any kinds of belongings. Customers are responsible for storing their belongings by themselves after got the getting through the entrance security check.

What can we store in storage?

Customers can store belongings that are rarely used, such as luggage, clothes, toys, collectibles, sentimental value items, items used in some activities, decoration items, and furniture while renovating a house or condo. Also, documents, goods stock, supplies, and FDA products.

What cannot be stored in self storage?

Customer cannot store hazardous goods, illegal items, or any kind of items that can be harmful to the service area. This includes:

Corrosive Liquid, gas, flammable liquid, antioxidants, organic peroxide, toxin, radioactive substance, infectious substances, explosive, dry ice and gasoline, flammable solids, magnetic material
Illegal items such as narcotics and illicit cigarettes
Copy watches, bags, and other such materials
Guns and any kind of weapon
Ammunition, dynamite and firearms
Flammable items
Batteries
Fresh food, Stink of Food or Goods to smell bad

Who can use self storage?

People who need more space to store personal belongings while renovating house/ condo, or relocating Company that needs space for storing document, office supplies, stock, or FDA products

What service do Warehouse 12 offer?

Warehouse 12 offers share storage service, sizes from 0.5 - 500 sq.m. Customers can access Monday to Saturday 8:00-18:00.
Warehouse 12 has long/short term luggage storing service, easy to drop off and collect. Our luggage storage areas are limited to staff accessible only.

Steps

Contact us through Line or WhatsApp
Tell us what you want to store and we will find the appropraite storage type for you
Make a payment and agree to the terms and conditions
Customers get the unique code to access the storage facility

Minimum Contract

The minimum contract is 1 month.

Contract Extension

Customers can inform Warehouse 12 staff through Line and WhatsApp or give us a call.

Contract Termination

Customers can terminate the contract by informing Warehouse 12 staff 7-15 days in advance in order to receive the deposit. Customer can contact the staff in every channel in written form.

Why do customers pay for the deposit?

To cover any damage that may happen to the facility or equipment that belongs to the company, or in case that a customer has overdue service fees.

In case customers are not sure about storage size

Customers can send pictures of the belonging to Warehouse 12 staff to get the estimation
Customers can schedule the survey appointment with Warehouse 12 staff to estimate the size at customers’ place. Free of charge.

Do not know about the storage duration

We recommend you to do a monthly extension.

Can customers change the storage size?

Customers can change the storage size. Warehouse 12 staff will calculate the price differential if customers have to pay for the differential. Read Refund Policy

Terminating contract before the contract ends

Customers can terminate the contract before the contract ends. Read Refund Policy

Required Documents for Individual Contract

National Identification Card or Passport only

When can customers access the storage unit?

After customers sign the contract, customers can access the storage unit during the operational time.

Is there any insurance coverage?

Every signed contract, there is an insurance coverage. Free of charge.

How much is the insurance coverage?

The insurance coverage is 20,000 Baht / contract.

In which case does the insurance cover?

The Physical loss or damages to property insured from such hazards as fire, lightning, fire, explosion, wind, storm, air, dangers, vehicles, smoke, earthquake Fire Hazard from Hail The threat of riots, strikes and acts of vandalism and malicious intent and accidental damage from other external causes
Damages to property caused by damage or mechanical failure. Or machinery breakdown of machinery or equipment. The amount of protection is not more than 20,000 baht.
Damages caused by theft, Glass Mirror Porcelain, marble or other fragile or fragile objects inside the storage room. The amount of protection is not more than 20,000 baht.
The loss or damages caused by theft by the presence of tampering to the area. Inside storage room.
Losses or damages due to wind, rain, water, floods, sand or dust inside storage facilities. The amount of protection is not more than 20,000 baht.
Damages to property and all kinds of stock inside store premises. The amount of protection not exceeding 20,000 baht, excluding the stock of precious stones, precious metals, gold, wool, antiques, rare objects.
For the Deductible (Excess) of any damage to specify by conditions of the insurance company.

If customers would like to buy more insurance coverage

Customers can buy more insurance coverage in any insurance company or inform i-Store staff to assist with the process.

If customers do not need insurance coverage, can it be used as a discount instead?

The company does not have any policies in exchanging insurance coverage to discount.

Period for making insurance claims

Period for making insurance claims is 30 days.

FAQ